FAQs

Frequently Asked Questions

General

What kind of checks does Server Pulse perform?

For TCP services, Server Pulse attempts to open a socket connection to the specified port number. If the connection times out or is rejected, the service is considered to be down.

For UDP services, Server Pulse sends a UDP packet on the specified port and listens for a response. If no response is received within a specific amount of time, the service is considered to be down.

Is it possible to change the order of servers or services in the list?
It is not currently possible to change the order of servers, but this is planned for a future version.

Background Monitoring

What features are provided by background monitoring?
Background monitoring features include toast notifications if a service becomes unavailable and live tile updates to show the current status of a server on its live tile (or the application's tile). Both of these features are optional and disabled by default.
How does background monitoring work?
Background monitoring uses a Windows Phone Background Agent to periodically check the status of servers that have monitoring features enabled. The background agent is typically run every 30 minutes, but it may run less frequently in certain situations (such as when the phone has little battery life left).
I pinned a server to the home screen, but it isn't showing the status (the tile color is gray).
Make sure tile updates are enabled for the server. Go to the server's page and tap the edit button at the bottom of the screen. Tap "monitoring" and make sure tile updates are turned on.
Tile updates are enabled, but the tile is still gray.

Make sure the Server Pulse background agent hasn't been disabled. Open Server Pulse and tap the three dots in the lower right corner of the screen to open the application bar. Tap "settings" to open the Settings page and swipe over to the "monitoring" page. Make sure you see text that says "monitoring is currently enabled."

If an error message is displayed, make sure the background agent for Server Pulse is enabled. Your device may automatically disable the background agent in certain sitautions, such as when there are too many background agents installed. (The limit is around 6 apps on most devices.)

To check the device's background agents, open the device settings, swipe over to "applications", and select "background tasks". From this screen you can view the status of each installed background agent and enable/disable individual agents.

System Information

How does Server Pulse retrieve data from PHPSysInfo?
Server Pulse uses PHPSysInfo's XML-formatted output script (xml.php).
Can I password-protect my PHPSysInfo directory?
It is not currently possible for Server Pulse to access PHPSysInfo if it is in a password-protected directory, but that feature is planned for a future version.

If you have any other questions, please contact us for support.